Customer Portal

Support, Whenever You Need It

Existing clients: use the options below to reach our support team, or call 818.856.0097 for anything urgent.

Submit a Support Ticket

Email our support desk with your issue and priority level, and we'll route it to the right engineer.

Open a Ticket
Knowledge Base

Browse common troubleshooting guides for network, VoIP, and access control systems.

Browse Articles
Downloads

Firmware notes, configuration templates, and maintenance contract documents.

View Downloads
Remote Support

Request a scheduled remote session with a CHN engineer.

Request Session
Knowledge Base

Popular Articles

Call 818.856.0097 directly and select the emergency option, or submit the Emergency Support form on our Contact page — a technician will call you back.

AMC coverage varies by contract tier. Email contactus@chn-technologies.com with your account name and we'll send your current coverage summary.

Use the "Request Session" button above or the Schedule Consultation form on our Contact page, and include your preferred date and time.

See the Downloads section below, or contact support for documents specific to your deployed equipment.
Downloads

Client Downloads

AMC Service Level Summary Request via email
Network Change Request Form Request via email
New Site Onboarding Checklist Request via email

Still Need Help?

Our support team is available Monday–Friday, 9:00 AM–5:00 PM PST.

Call 818.856.0097 Email Support